Professionalism is something that you have been talking about a lot over
the last couple of weeks. While most of us can recognize when behavior
is professional or not, it can be hard to come up with a concrete
definition of professionalism. APhA defines professionalism as:
...the active demonstration of the traits of a professional.
These traits include: knowledge and skills of the profession,
committment to self-improvement of skills and knowledge, service
orientation, pride in the profession, covenantal relationship with
client, creativity and innovation, conscience and trustworthiness,
accountability for his or her work, ethically sound decision making and
leadership.
There is also a white paper to further expand upon this definition as it concerns student pharmacist professionalism.
ACCP also has a white paper on the tenets of student professionalism.
Students, review the definition and skim the papers in the links. How has your definition of professionalism and being a professional changed since being accepted into and beginning pharmacy school? Can you recall a time where you have noticed highly unprofessional or highly professional behavior?
Mentors, how has your view of professionalism changed as you have graduated, received your license, and advanced throughout your career?
How can professionalism (or lack thereof) help or hurt a student pharmacist's career?
We had some great discussion today on how to define professionalism concerning knowledge base, attire, attitudes and beliefs, etc. What else can we add to the definition in addition to our discussion and what these resources have to say on the subject?
95 comments:
In class today, most commented on what professionalism now means to them. There wasn't much discussion about behavior that isn't considered professional. After orientation, I realized that professionalism isn't necessarily when you are in class, out in the field, or at work. It can also be on your own time. We learned that you never know who is watching you. Many faculty members reiterated the fact that pharmacy is a very small field. You never know who may be watching you or who you may run into. Therefore, something as simple as your social media site or your behavior in a public place may need to be given a second thought.
In class we discussed what it means to be a professional and what professionalism means to each of us. For the most part, we expanded on attributes of professionalism. Examples include respect for fellow employees and patients, integrity, knowledge, a commitment to the profession, accountability, the ability to handle pressure, etc.
Gleaning from the White Paper article, I found two other key attributes of professionalism which are experience and expertise. These obviously come with both time and practice. Ultimately, there are many deciding factors that make an individual a professional. In the first week of school we have changed the way we dress and perhaps the way we interact with others. Over the next several years we will change how we think and process information, we will gain experience, gain confidence, and much more all of which will lead us to becoming more ‘professional.’
Caleb Burns
First off I really like how APhA defines professionalism. I feel like it encompasses everything that goes along with being a professional. As I have started pharmacy school, I don't feel like my definition of professionalism has changed but rather the amount of time that I have to be professional. Now I need to dress, behave, and carry myself like a professional for longer periods of time. Due to this I feel like I am better understanding what it truly means to be a professional. As with everything practice makes perfect, so the more time I am spending being a professional the more comfortable I will be fulfilling that role.
-Emily Heubel
Many people mainly think that being a professional is mostly tied with just looking professional and communicating in a professional manner. I can say that I was one of these people. Before the first few days of pharmacy school and even before being accepted into pharmacy school I thought that dressing professionally and communicating in a professional manner would make me a professional. I never really put much thought into the whole professional idea. After I got accepted into pharmacy school, I knew from that day forward I would have to expand on my knowledge of what being a professional is all about. I began to talk to many professionals to get their insights on the characteristics they thought a professional must posses and why they thought these specific characteristics were so important. I quickly learned that my idea of professionalism was nowhere near complete. To me, professionalism now means dressing professional, communicating in a professional manner, put patient satisfaction first, maintain high standards of ethics and integrity, do more than your expected, respect and acknowledge patients and coworkers, accept responsibilities, maintain high standards of performance. These are just some of the things I learned and the list goes on.
Danny Salem
In reading the ACCP 'white paper' I came across this analogy. "A
previously described simple way to conceptualize
professionalism is by envisioning a bicycle
wheel
2
: the hub of the wheel is a core set of
values that includes altruism or service, caring,
honor, integrity, and duty; the spokes of the
wheel are behaviors demonstrated by an
individual, such as respect, accountability,
empathy, and compassion; the tire, which links
all qualities of professionalism, includes dressing
professionally, being punctual, acting courteously,
and other aspects of professional comportment." I can really appreciate this analogy because one, it shows how many aspects to professionalism there are, and it stresses that the hub is the most important. In a bicycle, if you don't have a hub, you have no need for spokes or a tire. Similar to pharmacy, if you don't have the core set of values needed to be a professional, it doesn't matter what your behavior is or how you dress. I will continue to remember this analogy as my professionalism evolves each day!
Jenna Picton
I believe we are all still becoming “Professionals.” According to the AACP’s article, “Pharmacy students do not become professionals merely by graduating from pharmacy school.” Our knowledge base expands every day; whether it’s from the people we interact with, responsibilities we endure or attitudes we express with others.
The people we interact with on a daily basis have a major role in this. Do we hang around people that are going to challenge our thoughts and let us think outside the box? Or are we going to sit back in limbo and watch the days pass us by?
Holding yourself accountable is a big step in becoming a professional. If we have made a mistake are we going to take responsibility, learn from that mistake and do better? Or are we going to pretend like it never happened because you didn’t want to become embarrassed?
Attitudes expressed towards others are a major reflection of professionalism. Are you giving feedback to employees in a respectful manner? Or are you creating a situation filled with defensive actions from them?
The steps are there and they’re not hard to follow. We as a class can move closer to the path of becoming professionals by representing ourselves as leaders, being respectful to others, living our lives with integrity and constantly encouraging those around us.
Tiffany Hunsaker
Before pharmacy school I had never truly thought about what it meant to be "professional" other than dressing and acting appropriately and respectably. The article points out that professionalism is not a passive process, it is almost like a way of life. Every aspect of your life should exhibit professional behavior. Professionalism is more than just watching your behavior at work, it encompasses your whole life.
Another point that stood out to me was the inconsistent socialization that arises between your expectations as a recent graduate and the expectations of others. This further reiterates the importance of learning professionalism early and making it a part of your life. - Katelyn Palmer
In class we talked about how our perception of professionalism has changed. I certainly never gave much thought to professionalism, but in orientation we highlighted on the fact that as student pharmacists we represent ourselves, the school, and the profession. In the profession of pharmacy, patients expect pharmacist to be professional and if they are not it can cause the patient to loose confidence in the pharmacist. When I notice someone being unprofessional it causes me to loose confidence in that buisness or service they are providing.
-Sarah Leonall (Wingate University Doctorate of Pharmacy Candidate)
My attitude towards professionalism has changed upon arriving at graduate school. I always had to dress professionally for work, and although we looked professional our behavior did not always come off appropriately. According to the White Paper article it is recommended that we, as students, are constantly reminded of the importance of professionalism. I think having these reminders instills that there is so much more involved in being a professional, than looking pretty. I think that the main crux is to maintain the same level of professionalism throughout all situations, even if it is not returned to you. I have worked with many pharmacists where their whole mannerisms impressed me, from the way they carried themselves to the way they respected everyone they encountered. Unfortunately, I have seen many pharmacists let their emotions, positive or negative, affect their conversations and thoroughness with a customer or co-worker. In the end, there are so many factors of professionalism, it is good to get in the habit of thinking about it now and to be in an environment of peers, mentors, and faculty, that constantly gives us feedback to help develop our character. (Lora Steffner)
Before I entered into the Wingate program, I never thought of professionalism as much as I do now. I see professionalism as more than the way someone dresses and the occupation they uphold; I see that it has a deeper meaning that reaches down into one's core values and moral beliefs. Professionalism is a commitment to not only the profession, but to the ethical values it requires and to the community we will soon serve. The emphasis on professionalism has really opened up my eyes and encouraged me to start setting expectations for myself higher than I previously had done.
The White Paper by the APhA mentioned a review posted in 1991 that said that the pharmacy professionals just viewed the pharmacy as a "profit center" rather than a service to the people. This actually disappoints me, to think that people believe that the majority of pharmacists are just out for profit, when in actuality the majority actually do care about the communities they serve. The lack of professionalism in the pharmacy truly hurts not only the business aspect but it also hurts the pharmacists who truly care about servicing others, as well as the patients who put their trust in us for their medication needs.
Looking at my past three years of pharmacy experience, I see who to look up to. My pharmacy managers truly care about the customers and are their to serve them. They take the time to listen and solve problems and they don't jump to conclusions and make snap judgements. I admire them and hope to be just as professional throughout my career.
Samantha Miller
Doctor of Pharmacy Candidate 2016
Wingate University School of Pharmacy
I think that professionalism is something that can make or break a person. Being in charge of other people’s medications is a big responsibility and in order to gain respect in this field one would need to prove themselves by acting professional at all times. I agree that being professional is not just an action but rather a lifestyle. It may not be something that everyone is born with, but it is something that one can strive to be. It can also be different for each individual, there is not an exact definition to describe professionalism It is something that one needs to make their own by personalizing it with one’s personality.
Amanda Elliott
Many great ideas about professionalism were discussed in class, bringing about new ideas to what exactly professionalism means to them. I feel that professionalism deals with showing respect. One should show respect in representing the school, the knowledge they should have concerning their career choice, the dress, and rules that pertain to various professions and in our case, pharmacy. By showing respect, this will cause an individual to do what is right in each and every situation along with going above and beyond to improve the quality of care they provide.
Jennifer Jones
I have always felt that professionalism is integrity, respect, dressing appropriately, and such attributes that portray a person in control, a leader, a person that one can trust. Though, I've been reflecting on the thought of professionalism and there is something that I think is important. Should we portray such attributes of professionalism outside of the position that we hold?
For example, let's say that a friend of mine is a businessman and shows every possible attribute that we have all suggested as part of a appearing professional. At the end of the week, after work is all taken care of and my friend takes a break, he goes to a bar with his friends and just parties hard, getting drunk and making a fool of himself and maybe even getting him/herself into a legal mess. He's not on duty as a businessman and he wants to have "fun" with his friends. I'm sure many might think it's ok or normal, but I feel that it portrays lack of control and anything but professionalism. In my personal opinion, I think that how we act outside of our Pharmaceutical position, whether it be at work, or school, or even in your own home should reflect the internal attributes of a professional.
We as future pharmacists are going to be some of the leaders of the next generations of professional medical care. If our hearts aren't professional, our actions won't always reflect or fully portray the attributes that we are all saying. Where your treasure lies, there will your heart be also. I suppose some might argue my position on this and it's up to debate. I thought this might be an interesting point to bring up and might spark some interesting rebuttle.
-Adam Donnelly
I have always felt that professionalism is integrity, respect, dressing appropriately, and such attributes that portray a person in control, a leader, a person that one can trust. Though, I've been reflecting on the thought of professionalism and there is something that I think is important. Should we portray such attributes of professionalism outside of the position that we hold?
For example, let's say that a friend of mine is a businessman and shows every possible attribute that we have all suggested as part of a appearing professional. At the end of the week, after work is all taken care of and my friend takes a break, he goes to a bar with his friends and just parties hard, getting drunk and making a fool of himself and maybe even getting him/herself into a legal mess. He's not on duty as a businessman and he wants to have "fun" with his friends. I'm sure many might think it's ok or normal, but I feel that it portrays lack of control and anything but professionalism. In my personal opinion, I think that how we act outside of our Pharmaceutical position, whether it be at work, or school, or even in your own home should reflect the internal attributes of a professional.
We as future pharmacists are going to be some of the leaders of the next generations of professional medical care. If our hearts aren't professional, our actions won't always reflect or fully portray the attributes that we are all saying. Where your treasure lies, there will your heart be also. I suppose some might argue my position on this and it's up to debate. I thought this might be an interesting point to bring up and might spark some interesting rebuttle.
-Adam Donnelly
For me, I have thought about professionalism before - but only on the big scale. Dress appropriately, have the knowledge, commincating professionally, etc. But from being here on campus for a week and professionalism being brought to us in a new light, I have thought of it more profoundly and a wider range of "do's". Personally, I have seen that being professional speaks on a larger scale when you do the little things professionally. Your voicemail sounding professional, your signature on your email reflecting you are a professional, your facebook or twitter reflecting this as well, how you conduct yourself when no one is watching, how you treat those that may not be "professional" or are "acting out". To me, these small things are really the big things, the ones that show you mean to make professionalism a lifestyle and habit, not just something you turn on and off for certain circumstances.
Evan Moffitt
Professionalism to me is not only the visual appearance one has but the confidence one presents and the ability to make sound decisions and solve problems based on facts and knowledge rather then emotion. I feel like dressing the part evn when in school will instill confidence and respect in ourselves in turn making us want to become more knowledgeable student pharmacists.
It occurred to me during orientation that professionalism as I knew it deserved more respect and dedication than what I had given consideration. From the discussions on branding, dress, attitude, and communication I now understand the many facets that encompass professionalism. One of my classmates brought up the concept that professionalism is not only how we conduct ourselves in our practice, but how we conduct ourselves when no one is watching as well. I tend to agree with this, and feel that it is a source of inspiration for me to stay dedicated on my journey to seek professionalism in my everyday endeavors. What I would like to ask from my mentors is do you have any recommendations or stories for us that will give us a better understanding as to what professionalism means to you and has caused you to make decisions you wouldn't have made before entering this field?
Jessie Dolinger
Before coming to pharmacy school, I had thought of professionalism, but only in its broader "terms and conditions." Through orientation, interaction with the faculty, staff, and students, I have learned that professionalism reaches farther than the surface appearance or actions. Something that was not addressed in class is the small things that detail a professional and separate them. Minor details such as, your voicemail being professional (no favorite songs), your signature on your email, how you conduct and represent yourself on Facebook and Twitter, how you treat not only your colleagues, but also those that may not be "professional", your poise during stressful situations or confrontations, etc. So many small details seemingly passed over by those that just want to portray themselves as a professional, and not BE a professional. Personally, I believe these "small things" make the difference in those that want make professionalism there lifestyle, and not just simply they turn on and off.
Evan Moffitt
Throughout the first few days of school, it has been obvious to me that professionalism is one of the main focal points here at Wingate. I think that there is good reason behind this in that we as pharmacy students and representatives of the University must remember to act professionally in every aspect of our daily lives. Whether it is the way we dress, speak to other individuals, or our hard work ethic on rotations, you must always be weary that someone is watching you.
My definition has not necessarily changed since coming to pharmacy school. However, the style of professionalism displayed by the staff has allowed me to see that there really is another side to the people that just walk around in black suits.
Christian Davis
Being a professional means taking responsibility as an individual and being open to overcome obstacles and hardships that may arise during one's job. Outwardly appearance is also important as an individual may act a certain way because of the way they are perceived by others. Having a dress code in Wingate Pharmacy made me realize that by looking like a professional, I found myself striving to carry myself as a professional.
Ji Hye One (Sandy)
After reading the APhA article, I can relate to professional socialization from experiences I had working in a community pharmacy. I definitely received mixed messages from what I was learning and am continuing to learn about professionalism in school, and what I was witnessing in the real world. There was a floating pharmacist that would work in the pharmacy a couple times a month. Whenever she was present, the whole moral of the pharmacy would go down. She was judgmental of both customers and co-workers, impatient, and used inappropriate language in a professional environment. When customers needed to be counseled, she would act like it was an inconvenience for her to have to stop what she was doing even though it’s a crucial aspect of the job. The mixed message here is that we learn to be so professional in school and then go out in the real world only to encounter an unprofessional environment. All situations are not like mine however, it was discouraging to work with such an unprofessional pharmacist.
Before Wingate, I had only a little experience with professionalism. One of my professors discussed it with me and a few other students who were presenting a project, and he talked about a few things. He stressed being knowledgeable. It makes me think of a mad scientist, because it doesn't matter how they look, they are still professionals in their field, and have an immense pool of knowledge. Think Einstein, there are so many pictures of him with his crazy hair, yet we still think of him as a professional and a visionary in his field.
Entering graduate school has really opened my eyes to the art of professionalism and the requirements and duties that being a professional demands. The biggest changes that I have noticed, besides my normal attire of sweats and tee shirts in undergraduate, has been refocusing my train of thought from viewing school from a purely academic standpoint. I now realize that being a professional means a lot more than knowing the answer to every question and is more about working with others, accepting responsibilities, and living up to, not only your own expectations, but the expectations that the health care world has set for us. I’m sure there will be trying times for all of us maintaining that professional nature, but I am just starting to realize how crucial it really is to being successful in this field.
Nick Scaturo
I believe that professionalism is something we have been working on, whether we know it or not, throughout our adult life. The transition from high school to college to graduate school has molded how we express professionalism. With that said, I think our brief time here has molded us even more. Requiring us to dress in business casual attire is going to set us apart from other pharmacy students. Dressing professionally and behaving professionally gives us, as student pharmacists, more respect in the field and in the community.
I did notice some lack of professionalism in during orientation. We have learned that respect for everyone is a major part of professionalism. However, I witnessed disrespect amoung the faculty. I'd rather not mention the incident, but it took me by surprise - especially after spending an entire day devoted to developing our professionalism.
In class we discussed numerous ideas about what professionalism is. It ranges from dressing appropriately to how you treat a patient. Professionalism has always been important to me and I have always had an idea of what it is. But I feel that after being here I have learned that professionalism not only pertains to the way you act at work, but how you act when you are not at work also. It even pertains to your social media sites. Keeping those clean is important because you never know who is looking. I feel that you can sum professionalism up as; being respectful and professional in all aspects so that your image will not be tainted. -Nicholas Locklear
As a past volunteer at an independent pharmacy, I have been able to learn quite a lot about how a professional should conduct him/herself. I was able to work with the owner of the pharmacy I volunteered at and he was a prime example of a professional. He also gave me great insight as to how to conduct oneself professionally. My definition has of a professional has changed in a few aspects since being accepted into pharmacy school. I understand that we, as pharmacy students, have to live up to a much higher standard than ever before. I also have realized that behaving in a professional way is not only something we should do while we are being watched by others, but also when we think no one is watching.
I am fortunate to be able to witness pharmacy professionalism often in the Hospital ER (decentralized) pharmacy that I staff in as a tech. Several of the pharmacists I work with routinely confer with doctors to determine both outpatient and inpatient treatment strategies. It's also not uncommon for them to councel patients about complex outpatient therapies including new coumadin and/or lovenox regimens. I witness them display such poise, understanding and willingness to serve in patient care that their "being" professional doesn't seem to come about by any particular effort or obligation. Rather, the level of service they provide seems to come from a more deeply-rooted set of ideals they hold that guides their behaviors. This is particularly evident when they councel patients, as they have to keep gauge patients' medical understading and simultaneously tailor explanations to ensure patients grasp their healthcare situation and subsequent therapy.
Wingate University School of Pharmacy's commitment to a professional atmosphere was an extreme attraction to me when deciding which PharmD program to choose. It is clearly evident that maintaining those high standards causes outsiders, such as future employers, to look favorably upon the school. Before starting school professionalism was always something that I had the opportunity to simply turn on when the need for it arose. Such as, at work, during interviews, interactions with professors or even during club meetings. However, this light switch mentality can no longer be the way I operate. People are now are looking at my actions as a reflection upon the greater pharmacy community. As a student pharmacist is it highly important to bring positive recognition to the profession. Ethical, decisive and responsible decision making must now be enacted both inside the school walls but also on the outside regardless of the situation or the group of people with whom I am associating.
One of the biggest things that I have learned over the last week is how professionalism is woven into every part of out job as a pharmacist. Not only is it an attitude and how you present yourself, but it is a lifestyle that must be adopted. As we progress, we will have to learn how to adapt the idea of professionalism into every aspect of our lives both in and out of the workplace.
As pharmacists working in the field, we will have to work with our patients and maintain a professional composure. I am personally from a small town where I would see my patients often. Do any of the mentors have a suggestion on keeping the professional relationship outside of the workplace?
Brittany Logston
After reading the white paper, I found one of the traits that define professional that I have not thought about before: “commitment to self-improvement of skills and knowledge” (whitepaper). In undergrad, it is good enough to get an A or pass a class. However, being involved in pharmacy career and being professional, commitment to excellent and self-improvement of skills and knowledge is important not only for myself, but also important for my career, my colleagues, and my patients. Passing a class now is not enough but having the knowledge and applying the knowledge in real life practice to serve others is the ultimate goal.
I would like to expand on the Prof's topic of integrity with the context of our Pharmacy field in mind. This topic is most important in our field since society regards pharmacists as America's most trusted people.
Apart from the academic credentials, being a professional involves having a solid integrity that can't be compromised under any circumstance! Remember folks, society looks up to us because people trust not only our sound judgement but our word. When patients reveal to us their health problems, they expect us to keep their secrets confidential. Think: HIPAA. When we are preparing their compound drugs, they expect us to not cut corners but to get it right. When we promise them we would have one of our drivers deliver their medications by 8 PM, you can be sure they will be waiting for that driver to come. When there is a dispute among employees, we have to resolve the matter in a quick and fair way.
That's what it means to be a professional pharmacist.
My colleagues have brought up important points about what professionalism entails, what it means to be a professional. Before I joined the program, professionalism to me was more so about your appearance and the way you comport yourself than anything. I have always taken being respectful of other people to be one of life's principles. Professionalism means living up to the expectations of one's profession. It's about showing respect to oneself and other people while fulfilling your duties.
Amie Freeman
I feel that my definition of professionalism has definitely changed since being accepted and actually starting pharmacy school. Someone made a really good point that professionalism is not only what you do out in the field but also on your own time which I would have never thought of before. I think that if you don't carry yourself professionally as a student pharmacist then that can hurt your career because no one will take you seriously or even want to work with you. I like how one of the articles said that students should be aware of professionalism at the beginning and I feel that having to recite the Pledge of Professionalism really opened our eyes to what we were getting ourselves into.
Sarah Martin
As said by a few of my fellow classmates, professionalism demands a certain air of respect for others that sometimes may be overlooked. To me being a professional, and especially a pharmacist, means that I must be unbiased and non-judgmental to those that I may meet in life. We all must understand that despite where our colleagues, coworkers, and patients are in life we must always treat them fairly and equally. It is always easy to judge and make assumptions, but jumping to conclusions can turn a completely harmless situation into a really embarrassing predicament if you aren't careful. Besides, you never know who you may need to depend on in the future so we should try to be as kind and thoughtful as possible right now.
-Antoinette Roberts
Before our class discussion about professionalism and what all it entails, I never gave it much more than looking the part. After class, I reflected and began to realize that it truly is much more than just appearance. Everything from attitudes, respect, experience, knowledge, integrity, and communication skills are all included. I truly can see how this applies to pharmacy. Over the course of my experience I have definitely seen an example of this. Every pharmacy has those tough customer and whenever one entered the pharmacy, the pharmacist always handled that patient. I now realize that the pharmacist had all of these "professional" qualities to handle the situations. After reflecting on all that has happened, I can honestly say that I pledge to truly be professional and I hope that over the years it only grows.
If one isn't professional in the field then I think that no one will take you or the profession seriously. If someone were to come into a business where it wasn't professional, then I think they would lose customers and wouldn't be successful. It's always important to know you're in public view and that you represent more than just yourself. As a student, I represent the field, different pharmacies, the school, and my peers.
Mentors- have you ever experienced a situation where you didn't handle something professionally that you wish you could do over?
Aaron Shaver
In class, the discussion on professionalism was highly geared towards the way we dress and act in the professional world. Something I would like to comment on was about communication. We said being able to act a professional includes the way we communicate with one another. Over the past few days, I have noticed that already the way I interact with another individual is different from what it would have been just a couple of years ago. I believe being professional when communicating is not only the way we talk to someone but the interaction as a whole with the other individual. During the next few years, building communication skills will help us when we become working professionals and have to interact with different patients every day. We discussed being held accountable and showing respect to others but along with this another important characteristic of professionalism in this aspect is learning to be approachable. Patients who can trust in you and feel as if they can talk to you about their problems show that you can act in a professional manner and are successful in what you do!
You wanted to know how our perception of professionalism has changed. I worked in an office in Charlotte many years ago and while it was a professional setting, the people that I've met here at Wingate and in the field of pharmacy seem to be operating at a different level of professionalism. Even though I had a firm grasp on what professionalism was prior to attending pharmacy school, the entire idea and everything that it encompasses has been elevated to another level.
Jeffrey Blevins
Professionalism is the cornerstone of any profession in general and pharmacy profession in particular. I agreed with some of the blogs above and some definition we talked about in class about professionalism encompasses everything including skills and expertise, commitment, integrity, trust, and etc. These are standards we set to build a strong foundation for us in the pharmacy profession in the near future. Not only we hold up to these standards to "brand" ourselves as a unique individual, but we also represent our school as a whole.
I like how WUSOP has a dress code. In my opinion, I know being professional doesn't mean you dress professional, but as you dress professional, your attitude and behavior will change in the way you interact with people and your surroundings.
- Tam Pham
I graduated from business school, so I was constantly reminded to remain professional at all times; however, my colleagues and I were never given concrete guidelines to follow. The expectations existed, but we didn’t subscribe to any pledge or core values. I appreciate the time spent reviewing this topic during Pharmacy School orientation, because it reminds everyone how critical it is to the success of pharmacists. As respected individuals, pharmacists need to be reminded of their influential role in the community.
Altruism wasn’t mentioned in class, but it is included in the APhA’s definition of a professional. I agree that the focus should be directed towards the patient at all times, and professionals should be committed to serving these patients. Professionals are held to a higher standard, so it is of the utmost importance that they act unselfishly.
Amanda Lathom
I graduated from business school, so I was constantly reminded to remain professional at all times; however, my colleagues and I were never given concrete guidelines to follow. The expectations existed, but we didn’t subscribe to any pledge or core values. I appreciate the time spent reviewing this topic during Pharmacy School orientation, because it reminds everyone how critical it is to the success of pharmacists. As respected individuals, pharmacists need to be reminded of their influential role in the community.
Altruism wasn’t mentioned in class, but it is included in the APhA’s definition of a professional. I agree that the focus should be directed towards the patient at all times, and professionals should be committed to serving these patients. Professionals are held to a higher standard, so it is of the utmost importance that they act unselfishly.
Amanda Lathom
Professionalism is the cornerstone of any profession in general and of pharmacy profession in particular. I totally agreed with some blogs above that I never put much thought into professionalism until orientation. To me, professionalism encompasses everything from skills and expertise, responsibility, trust, knowledgeable, commitment, and so much more. These are standards that we can set for ourselves to begin building our foundation in the pharmacy profession in the near future. Also, I like how WUSOP has a dress code. I know that dress professional doesn't mean you're a professional, but somehow it changes your attitude and behavior on how you interact with people and your surroundings.
- Tam Pham
I believe that professionalism includes not only the way you present yourself in front of others in the workplace, but the way you present yourself at day to day interactions with others. This includes ordering dinner, pumping gas or simply shopping at Target. You can wear the clothes and talk the talk all day at your workplace or at school, but what really matters is the person you are once you clock out or walk out of those doors. I think an important part of professionalism is the way you respect other people. You must uphold yourself, your skills and your expertise in all situations, but never belittling others. You should treat all people with the same respect you give your customers.
In addition, I completely agree with what was said in class that another vital aspect of professionalism is the way you act when no one is looking. One should uphold the same morals and standards in decision-making and actions while no one is around. This is what makes the difference between a work professional and a person who promotes a true, professional lifestyle in all situations.
Today in class we discussed professionalism, and what that means to each of us as individuals. It has become apparent to me that it is much more than the way you dress and act. It depends on your own personal thoughts and actions in private as well as in public. We must decide to think and act professionally not because we are trying to adhere to the WUSOP dress code or the student code of conduct, but because we are entering into a life-long profession that demands such a responsibility. Those who are already grounded and mature most likely find that professionalism comes pretty naturally. However, professionalism is not bound to the here and now. It is something that must always be pursued and improved. Having already met two of the WUSOP faculty years before starting the program, I have already experienced first-hand just how small the field of pharmacy is. It is very important to act professional at all times and to never leave any bridges burned. You never know who you may one day need as a reference.
-Meredith Robichaud
Like most of my peers in class, I had never really thought about what a professional means. Before this week, I just assumed a professional was someone who wore a suit everyday. My opinion has drastically changed after reading the white papers and listening to the class discussions. A professional is someone who strives to live at the highest standards in regard to morals, knowledge, leadership, appearance, and attitude. It is important to be a professional because patients are trusting pharmacists to provide the highest quality of pharmaceutical care. By being a professional, one also represents the school in a positive manner.
-Curtis Austin
Over the past week, professionalism was one our main focuses. Before starting school I never really thought about it. After all of this discussion I have formed many new views about professionalism. First, professionalism starts now. It doesn't start when we get our Pharm D and actually start working. Professionalism isn't only about how you dress, but how you act and the morals and ethics you have. Next, professionalism isn't something that can be learned through facts but rather through experience. I always thought of it as something one had or didn't have, but now I understand its more of a process. Each of us are constantly growing and molding our own identity of professionalism. Pharmacy school is part of this growing process. We will keep learning about professionalism through our classes, organizations we join, and our experiences in IPPE. We now have the responsibility to ourselves and our school to be the best representative of professionalism we can be. I'm excited for this new journey of development.
Corrine Sharpe
Just within a matter of days my perception of professionalism has changed drastically. After a few days of orientation and class, I now realize that being professional is much deeper than ones outward appearance. Before now, I thought that being professional meant dressing nice and perhaps having some sort of office job. I am now aware that I was mistakenly wrong . A professional is a leader who strives to achieve excellence in his or her field of practice while being mindful of ALL people and never excluding anyone for any reason. Being professional also means maintaining high levels of integrity and moral. A professional is one who shows these qualities in all aspects of life. As many of you have already said, being professional means upholding these qualities even when no one is looking. With a new outlook and understanding of what professional means, I am humbled to be granted the opportunity to be apart of the Profession of Pharmacy.
-David Williams
This is Duke. I felt that what I said in class did not come across as I meant it. I believe that when you conduct yourself as a professional, you have the ability to work with anyone you meet. This includes those that you would have no relationship with outside of work or school. A professional will always do what is right for society, the company or association they represent, and for their profession. Thank you all for your time.
Before my acceptance into Pharmacy School I had a pretty standard definition of professionalism. It encompassed the ideas of dressing neatly, respecting yourself and others, and carrying yourself in a way that that promotes a positive image. I didn't dig any deeper than that, and I never really had to.
After my acceptance and our white coat ceremony I realized that professionalism is more that just mannerisms and proper dress, but it also includes responsibility. You must be responsible for the well being of your patients, and you owe respect to your profession by being responsible as well.
In the White Paper on Pharmacy Student Professionalism it stated that you must develop professionalism at the earliest stages of professional school and I think WUSOP does an excellent job implementing that. Through our courses we learn how to communicate, lead, and deal with patients in a professional manner and that is very important.
To wrap thing up the most recent memory I have of someone not being professional was a couple of months ago when I was apartment hunting. I went to a particular complex and upon my arrival the manager was in her office with a tenant's child on her hip with music blasting from the radio. The unit she showed me was not well kept and the overall experience was dreadful. Needless to say I didn't move there, but she was definitely unprofessional.
Meleane Tonga
The two days of orientation, the white coat ceremony, and the discussion in our class has changed my understanding of professionalism. Before joining our pharmacy school, I used to think that professionalism was about proper grooming and attitude. Now, after my first one and half weeks at school, I view professionalism with a much broader definition. Professionalism is about taking responsibility for your actions, respecting your colleagues, gaining knowledge about your job, constantly developing your skills, being a good team player, and social networking. Roshni Ramirez
I would like to comment on part of APhA’s definition of professionalism. As I am beginning to mold myself into the best professional I can be, I find myself acquiring different traits included in APhA’s definition of professionalism. However, the thing I find myself doing more than anything else is developing “pride in the profession.” As I go to class each day and learn a little more about pharmacy, I develop more respect for this profession. I am finding myself more excited to learn and go to my preceptor’s cite. I even enjoy going home to read and study. I hope that others, like myself, are catching on to the excitement and looking forward to advancing in the profession.
For me, the idea of professionalism really clicked during Dean Supernaw’s speech at my WUSOP interview. My undergraduate years had not really taught me about professionalism. I was constantly encompassed in either studying or leisure activity, neither of which required professional behavior. When the Dean spoke to us, I saw him as the embodiment of professionalism. I was inspired, and coming into pharmacy school I have felt a transition occurring. I have come to understand that professionalism is not just what you do in the eye of the public, but rather a constant behavior to be upheld. Powerful words define professionalism: trust, respect, courage, honesty and integrity. I hear these words, accept them, and look forward to incorporating them into my daily endeavors, so that I may develop into the professional that I pledged to be. Pharmacists must be professionals and I feel that unprofessional behavior would only taint their reputation as trusted members of the community.
After reading the White Paper articles, listening in class, and drawing from what I previously thought about what it means to be professional I have come to the conclusion that professionalism runs in the details of how we live each day. It is not simply from nine to five at work, but it is how you act and control yourself at all times. Communication and interaction with your co-workers, patients, and outside agents all reflect the level of professional commitment you hold yourself too. How you act outside of the workplace also contributes to your level of professionalism. By upholding the same qualities and characteristics at home, church, or other activities as you do at work shows that you truly believe professionalism is a lifestyle. Professionalism is a choice in every situation and as the APhA article referred to all areas of your life must work together, just as a bike, in order to obtain the high calling of this professional field.
Brianna Epps
I think Professionalism is something beyond just dressing the part. You have an obligation and duty to represent your company, university, coworkers, and pharmacists all over the country with your actions. I think it also goes beyond the time you are working. You should be professional in all aspects of your life. The title of Doctor doesn't disappear when you leave the pharmacy. You should be respectful and act responsible every day and represent your profession in the best light. I think it is something that becomes more important with time. I think it was very good to open up with the Professionalism talk during orientation. It helped put in prospective how important positively branding yourself and representing yourself in the best light.
I feel that I had a pretty good grasp on what “professionalism” meant before coming to WUSOP, but after orientation, I realized that my definition was insufficient. Before, I thought that “professionalism” was just a role that was used by people to create the ideal working environment for their employers and fellow employees. In all actuality, the true “professionals” exercise professionalism in all aspects of their lives. I had never realized how much practice and effort went into the idea of professionalism until coming to WUSOP. The trait itself – of being professional – is not as superficial as I first thought it was. Deciding to embrace professionalism is almost like a having change of heart, and I feel like I have somewhat experienced that in my first week of class. I have a new outlook on life and I have new goals pertaining to how I want to act and how I want others to view me.
As for any examples I’ve witnessed of unprofessional/professional behavior, I can’t really say that there have been one or two prominent instances for me to pinpoint. In general, I’ve seen a lack of professionalism when my coworkers would have inappropriate conversations about customers and even in their work habits. The reverse can also be said – I have seen good examples of professionalism in others who have assisted me, whether it was portrayed by their interest in helping me or their knowledge of what I was inquiring about. Regardless, I can say that I feel like I truly have a good understanding of what I now need to do to be professional throughout my career.
Marissa Moseley
The white paper from the APhA includes all kinds of oaths and pledges in its appendices, and they served as a reminder to me of how serious of a commitment it is to be a pharmacist. When our class first took our Pledge of Professionalism at our white coat ceremony was when it really started to sink in for me. My definition of professionalism has remained relatively similar since beginning pharmacy school. What has changed is how I view my responsibility toward professionalism. Having begun my professional program, I am no longer being recognized only as a singular person, but I am also a representative of the university because they have chosen to affiliate with me.
As I mentioned in class, what I as a student pharmacist do reflects back on my classmates, my co-workers, and, ultimately, my school. In the past, I could act fairly professionally when the context demanded that I did so. Now that I have started this professional journey to becoming a pharmacist, I feel like I can no longer afford to just 'act like' a professional, but I must actually be a professional, or at least be working toward that goal. Because I want to become a pharmacist, building and maintaining my professionalism is something that comes with the territory - something that is expected of people who want to succeed at this level.
The issue I am left thinking about is the extent to which my dedication to professionalism affects my personal life. One of the tenets of professionalism found in the ACCP white paper is 'professional presence,' which states that a student pharmacists' responsibility to professionalism extends to personal settings. I understand why this is the case, but I suppose my question for practicing pharmacists is where is the line? Or is there one anymore? Is there ever time when you can be, even unprofessional, outside of your profession? I understand that you can never really be sure who is watching, so you always must maintain that personal brand of being a professional. Do you ever put on professionalism , or do you find that it becomes ingrained in you as a result of who you must be?
Obviously, we all want to be professionals, but I do not imagine that anyone fully can be all the time. How to you all balance or handle that responsibility and is it a challenge? These are matters that I am still learning about.
Jesse R Alvarado
I also thin it is important to remember that professionalism is not just something we should strive for from 9 to 5 while at school and/or work. Since our profession is one that is so forthcoming in the community, we have to maintain our professionalism even after hours so that our reputations within our community will be exceptional, allowing our patients to respect and trust our counseling
~Heather Taylor
When I came to Wingate, I believed that being a professional was something on the surface. It was how someone was dressed, or a position in the work field that made someone professional. It is when I think back to my undergrad that I can figure out where I found this definition. Many of the administration dressed and acted the part, but it wasn’t real. It was during orientation that I quickly found out that this was only a small part of what it means to be professional. As a student of pharmacy, professionalism is something that is a part of everyday life. It’s not only how I appear to others but also how I treat others with my thoughts and actions and many other things. Looking over the white paper, one of the reoccurring words that stood out to me was “respect.” Respect is very important to the role of a pharmacist, a great base for the patient-pharmacist relationship.
Before entering pharmacy school, I always thought being a professional meant dressing and acting in a specific way. After orientation and our discussion in class, I understand now that professionalism is really a lifestyle. It is who you are and how you act in front of others and when you are alone. The bicycle wheel example in the AACP white paper, really exemplifies the fact that professionalism incorporates different areas: “the hub of the wheel is a core set of values that includes altruism or service, caring, honor, integrity, and duty; the spokes of the wheel are behaviors demonstrated by an individual, such as respect, accountability, empathy, and compassion; the tire, which links all qualities of professionalism, includes dressing professionally, being punctual, acting courteously, and other aspects of professional comportment.”
Looking back on my years of attending undergrad, I've noticed a substantial amount of unprofessionalism among the students. Although, having prepared for entrance into pharmacy school, taken the pledge of professionalism, and conversed with my peers, I now see that professional is not only dress and behavior. It is knowledge, respect, honesty, and serving for the betterment of others. It is not a switch that should be turned off on a whim. To put it simply, it is a way of life.
Just within a matter of days, my perception of professionalism has changed drastically. After a few days of orientation and class I now realize that being professional is much deeper than ones outward appearance. I used to think that being professional meant dressing nice and perhaps obtaining some sort of office job. Now I know that I was wrong. A professional is a leader who strives to achieve excellence in his or her field of practice while being mindful of ALL people and never excluding anyone for any reason. Being professional also means maintaining high levels of integrity and moral. A professional is one who shows these qualities in all aspects of life. As many of you have already said, being professional means upholding these qualities even when no one is looking. With a new outlook and understanding of what professional means, I am humbled to be granted the opportunity to be apart of the Profession of Pharmacy.
-David Williams
I agree with Kyle when he said that one of the major draws for him about WUSOP was "commitment to a professional atmosphere." I made a surprise visit to another pharmacy school that I was considering, and I was shocked to find many of the students wearing t-shirts and torn blue jeans while WEARING THEIR WHITE COATS.
Professionalism is something I am proud to begin developing from day one. For me professionalism is not just a hat we will put on when we walk through the doors of our school or future practice site, but an attitude we hold and intercalate with our own moral values. We don’t need to become professionals, talking the talk and walking the walk, but we need to embody the tenets in the ACCP white paper in our daily lives unconsciously.
Besides the more academic attributes of competency and personal presentation, I feel that the moral characteristics of professionalism boil down to commitment to the patient. With professionalism comes a great degree of trust, and this not to be taken little. Is it said in the ACCP article, “, it is important to give unselfishly of one’s time and service, placing what is in the best interest of the patient above anything else.”
I think this is a pretty heavy responsibility that may turn out to be harder than many of us think, to put the best interest of the patient above ANYTHING else. I think this is the reason all of the information we have received has talked about developing professionalism instead of just deciding it’s something we are going to do. To that end, I feel the importance of supporting each other cannot be understated. “Pharmacy students are responsible for creating a culture within their schools that fosters the development of professionalism and ultimately benefits the patients and societies they serve.” We should all remember that the journey to professionalism is not just a personal endeavor, but a journey we all make together.
John S. Kindy
Doctor of Pharmacy Candidate 2016
Wingate University School of Pharmacy
Before coming into Pharmacy School, I believed professionalism was more of a temporary thing. I believed when going to work I had to be professional, on interviews, or anytime the occasion called for it. After coming into pharmacy school, seeing the interview process, orientation, class, etc., I now know professionalism is more of a lifestyle.
Professionalism is the way we present ourselves on a day to day basis, our knowledge, attitude, responsibilities, morals and most of all, our integrity. What we do and how we act when no one is looking defines who we really are. Facebook is a perfect example, although our pictures/comments are personal, they should still be professional. It does not have to be boring; there can be a little fun and life combination along with remaining professional.
Professionalism is learning to understand and apply everything we learn not just to pass an exam. Also, our ability to work with anyone and treat everyone equally, as well as being able to adapt to different people and different environments, like our IPPE sites. As a Pharm.D candidate, professionalism is now a part of my lifestyle.
In class we were asked to comment on what we believe professionalism is and how it has changed for us since our time here at Wingate. I believe that professionalism not only how you act but it is how you feel. It is having a sense of pride in your work and representing yourself and now being students of WUSOP representing Wingate in an acceptable manner as well. Also just from my own experience for my first IPPE rotation last week as I was speaking with the pharmacist and interacting with others I realized that wearing the white coat with the name of Wingate on it was a great responsibility and I had to act in a more professional manner because I was the image of Wingate and my fellow classmates at the time that I was there.
Reading over both the white pages for the APhA and the ACCP, I found a few attributes that seem to stick out more than others. Notably, the way the ACCP defines "professionalism" includes the fact that professionals are trusted far beyond the point that average "laymen" would trust a nonprofessional. Trust is a big thing for me. It takes so long to build trust, yet hardly any time to tear it down. Being held to such high standards puts a lot of pressure on us as pharmacists, but I believe we won't take our patients' trust for granted. We will not fail our patients.
To me, professionalism means striving to achieve the highest level of success in whatever field one chooses to specialize in. Not only does it mean putting in the hours to achieve greatness, it also means constructing oneself in such a way that others can sense in one an aura of pride and devotion to one's professional field. Whether we dress in a suit or casual clothes, as long as knowledge and prideful devotion exists, a professional exists. However, if the profession itself calls for appropriate attire and a mature attitude, one must abide by these parameters in order to distinguish oneself as a professional of that field to anyone wishing to infer into one's character.
-Andrew Palmer
Even before the lecture I felt that I had a good idea of what professionalism really means. To me, professionalism is part of one's character; it becomes woven in with how someone conducts them self day to day. Professionalism is such a broad term that encompasses many attributes such as being honest, trustworthy, knowledgeable, etc. Although my definition of professionalism hasn't changed much since beginning the discussion, it has now "hit home" in a much more personal way. Now as a pharmacy student the realization that I am now a professional has truly stuck with me. The professionalism does not start when we graduate, it starts now and continues from this moment on and into the future. As a professional, we must all conduct ourselves in a respectable and presentable fashion.
-Matt Ferro
In class we talked about how our views of professionalism have been changed. For me, professionalism was something that only took place while I was at work; how I dressed and how I spoke to customers and managers. But it is more than that; it is a state of being. When someone is a true professional they will exude that whether they are dressed to nines or wearing a pair of jeans.
I have the unfortunate luck to have a manager at my current job that is extremely unprofessional. She will refuse to speak with customers and will go hours without answering her phone. She complains about her works duties and is flippant with upper management. She drags down the morale of the whole department and trying to speak with her about it just makes it worse. Upper management has been made aware of the situation and has not yet taken corrective action. So in the meantime, I have mastered the art of ignoring her behavior and do not let her attitude affect my work.
I came to WUSOP knowing what professionalism is all about. Despite that, there were a handful of ideas that the students pointed out during our professionalism discussion that was worth taking note of. It shed some new light on my outlook towards professional. For instance, someone mentioned that professionalism is a lifestyle. This is true since you always want to act with dignity and integrity even behind closed doors. When you are honest to yourself and to others, it is much easier for professionalism to shine through effortlessly. People would be able to see that as well.
Another idea that I want to throw out there is that being professional means striving to improve in all aspects of your life including functions of the workplace, communication between yourself and others, work ethic, knowledge, mannerisms, and of course, appearance. People look up to you as a professional and if you don't play the part, they will lose faith. We as young professionals must start building rapport with patients and developing yourself to be more professional is one way to build that connection.
Before entering the pharmacy profession I viewed professionalism as showing up and looking the part. As my career advanced and once I entered the program, I realized professionalism stands for a lot more than that. We are now viewed as leaders in healthcare, and professionalism encompasses everything from what you decide to wear in the morning to how you condust your bedside manner. As professionals, I feel like you should be able to come in to contact with people from any walk of life and be able to treat them all with the smae respect. I also think professionalism plays a part with controling your emotional state. I often find that if I am stressed or upset about something it can be expressed in my demeanor. I think that professionalism means leaving those outside stressors at home and putting your best foot forward when in a professional setting. To me that means putting a smile on my face and being respectful even though I feel under pressure.
Within the past few days after starting my PharmD program at Wingate university, I have learnt a lot about professionalism more than I have in my adult years.
Having worked in a managerial position as a Process Engineer in the past, professionalism is something that is always encouraged and actually emphasized. Altruism is one area that as a Process Engineer I was faced with from time to time, especially if the quality of manufactured products are questionable and yet products have to be delivered. I have to forget about selfish ambition to deliver to just to satisfy ego and be concerned about the welfare of the customer as far as receiving the right product. There is a mutual trust between me and the customer to deliver only certain goods.
However in these few days, I have learnt that in addition to altruism, there is a dressing factor, presentation of oneself, how to adapt to situations and more. In reading the white paper definitions for Professionalism, a statement from ACCP's paper got me thinking about all that we are learning. I understand that although we are learning about Professionalism, we cannot achieve it by just studying it like any course, taking a test and getting A grades. In fact it stated that graduating with a PharmD degree does guarantee professionalism. I believe it is a day to day learning and practicing process. The more we apply what we are learning, the closer we are to achieving Professionalism.
I have come to understand that the Pharmacy profession that I have chosen comes with many responsibilities and Professionalism is just one of them. For me it is a must, that will definitely help me become a successful Pharmacist.
Hi there!
I'd like to focus on a specific aspect of professionalism: our duty as students/practitioners of pharmacy to defend the profession from certain threats. I had a bit of this discussion with my preceptor last week.
We pharmacists at the front-line of the patient/pharmacy interface must take an interest in the attention, positive or otherwise, given to our profession as a result of the actions of the big pharmaceutical companies. Their incessant commercials can (and, according to my preceptor, do) mislead the public as to the availability, efficacy, adverse effects, &c. of the drugs they advertise. The bad taste left in the consumers' mouths by the questionable behavior of the pharmaceutical industry can be bad for pharmacists and bad for pharmacy. As members of the profession, it is incumbent upon us to be aware of, and to defend against, such negative branding by a single (albeit rich and powerful) constituent of the professional family.
Craig Douglas
I have always had a fairly consistent idea of what professionalism means, from what I've witnessed in my father, to how I've perceived school faculty, workplace superiors and colleagues during my many life experiences. All of the guidelines of dress, attitude, speech, and action which are of the highest standards. I have come to appreciate over time, the dedication and attitude that goes along with fulfilling that role as a professional. I think the one thing I've learned more recently which truly makes a difference in my attitude about professionalism, is that its not just about who you are and what you do in the work place, or in the public eye, but what you do behind closed doors, when nobody is looking that truly defines your professionalism. Its not just a suit you put on to go to work, but a way of life that carries over into everything you do.
Evan Palmieri
I have always had a fairly consistent idea of what professionalism means, from what I've witnessed in my father, to how I've perceived school faculty, workplace superiors and colleagues during my many life experiences. All of the guidelines of dress, attitude, speech, and action which are of the highest standards. I have come to appreciate over time, the dedication and attitude that goes along with fulfilling that role as a professional. I think the one thing I've learned more recently which truly makes a difference in my attitude about professionalism, is that its not just about who you are and what you do in the work place, or in the public eye, but what you do behind closed doors, when nobody is looking that truly defines your professionalism. Its not just a suit you put on to go to work, but a way of life that carries over into everything you do.
Evan Palmieri
True professionalism is a complete package. I think Wingate is an amazing environment where we will be able to complete our metamorphosis into true professionals. We will have exposure to the field of pharmacy in multiple aspects including experience with preceptors, exposure to pharmacy organizations, encouragement to communicate openly with professors and each other, freedom to run our own student government, and highly, almost overqualified staff to educate us. In the APhA's white paper there is a section called "Recommendations for Educators" and it seems like Wingate follows them all.
In my opinion, professionalism starts with accountability. We must take personal accountability for how we physically appear to our patients and colleagues (Are we healthy? Dressed appropriately? Appear well groomed?) Patients and colleagues may not take us seriously if we look unhealthy and are speaking to them about changing their lifestyle to improve their health. If our hair is dyed wild colors we may not appear approachable to some and can miss opportunities to counsel. We must also take accountability for our work and for our decisions. This ties in with being ethical. In this field, part of being professional is doing what is right. We take oaths to help patients in ethical ways and we must stick to these oaths throughout our professional career.
Being professional encompasses so many things but in my opinion being accountable is number one. We need to strive daily to be better people and better pharmacists than we were the day before and through this routine we can achieve professionalism.
In the past, I would've defined professionalism similar to the definitions we described in class and what was written in the White Paper articles. It involves many little factors such as being punctual, responsibility, being knowledgeable, respect for coworkers, and putting effort into your outward appearance. I saw what I recognized as professionalism occasionally in the workplace and thought it was simply a characteristic that individuals would gain in a one-time process or training. It seemed as if it was just an attitude that one could put on or take off depending on where they where and who was watching. However, after the White Coat Ceremony and our continuous discussion about professionalism throughout the week, I have now realized that professionalism is something much more. It is not just something you achieve once in your lifetime but something you must continually work at and uphold. This may mean analyzing something as specific as your leadership style in a workplace and making some improvements. Other times it could mean re-analyzing your personal values to see if they fit the definition of someone with integrity, compassion, and honesty. I think one of the most important parts of the professionalism growing process is learning from your mistakes. Striving toward a goal of a better self, a better pharmacist, a better citizen, and a better leader in the workplace. Lastly, I have learned that professionalism is not just an attitude that one puts on when they button up their white coat but rather a permanent characteristic that should be consistent with how you treat even the people you run into in your daily life whether it be the waitress at your favorite restaurant or the church member that shakes your hand every Sunday. That is what truly will set you apart as a professional.
- Shannon Fennimore
Professionalism is something that we, as pharmacy students, must consider an important aspect in our lives from this moment forward. I agree with all of the comments from class about what professionalism means. It goes deeper than a set of rules and restrictions as to what to do and not to do, it is an attitude that must accompany you in your everyday life. I agree with the idea that was brought up in class about it being what you do "when nobody is looking." I believe we all, as student pharmacists, now have a good idea about what it means to be professional, however I also think that our idea of professionalism will continue to grow and evolve as we progess.
-Brittany Rector
Professionalism affects many aspects of a pharmacy student’s life, such as the changes in appearance, communication, relationships, and responsibilities. Before WUSOP orientation, I dressed and acted professional during interviews, work, and few other events that required a professional dress code, but for the most part, I did not believe professionalism was a big part of my life. As we’ve discussed professionalism in class, I see how I’ve shown professionalism in everyday circumstances. Whether I was in my dorm typing an email to a professor, or brainstorming during an SGA committee meeting, communicating professionally was a part of my daily routine.
As a student pharmacist, professional communication is extremely important since networking is the key to expanding our list of opportunities in pharmacy once we graduate. The lack of professional communication can really hurt student pharmacists because if a student doesn’t care enough to act professionally while talking to an employer, the employer will likely offer the job to someone more responsible.
Although professionalism does impact our lives daily, we don’t have to be boring and serious all the time. As student pharmacists, we have the responsibility to be professional at all the appropriate times, but we must make time to relax, celebrate the achievements in our careers, and schedule some fun in our busy lives.
-Stephanie Whitt
I've never felt the actual weight of professionalism as I do now, especially considering that my name is inherently associated with WUSOP, every action a direct representation of the school, its faculty, and its values. What strikes me hardest is the fact that when we walk into our respective pharmacies, we can no longer consider our responsibilities light or approach our workloads indifferently. In short, yes we are students, but from this semester on, professional pharmacy representatives more than anything. Add to that the "weight of the White Coat" and you quickly realize: I NEED to know my stuff. Ultimately, THIS is how the public (or rather our patients, customers, etc.) view us... as professionals in the field. Thus we MUST shift our mindset as such. Because they will not expect much less. And if we're not prepared...... Lord, help us.
-James Agtuca
Upon my arrival here at Wingate's Pharmacy School, my views on professionalism were immediately changed. I used to view professionalism as just the way a person dressed and the knowledge they possessed. After all the discussions in class I now realize that dress and knowledge do represent professionalism, however, there are many other attributes of being professional. The way you work with others, your actions, and the image you give off all go into whether you are professional or not.
Not only have I learned what being professional is, I have also learned the importance of being professional. Once you become a pharmacist you automatically take on many new responsibilities. For others to trust that you are capable of handling these responsibilities, you must act professionally in all aspects of your life. If you do not act in a professional manner, your patients will not be able to trust your decisions pertaining to their own health. Therefore it is very important for an individual to learn how to act in a professional manner and to apply these characteristics in their everyday life.
Jeff Auten
Over the past two weeks since I have been at WUSOP, I have probably heard the word professionalism used more times than I have in the rest of my life up to this August. I never associated myself as a professional or even thought about what it means to be a professional until I started pharmacy school. I know now that professionalism does not just mean dressing nice or having a high paying job, it encompasses everything that we as student pharmacists do on a daily basis, such as how we conduct ourselves, how others perceive us, how we think, and even our body language or attitude. As student pharmacists, we are on the path towards becoming a healthcare professional, which means that first we must understand how to represent ourselves as a professional.
I believe that professionalism is so important in pharmacy because it is one of the most trusted professions in the United States. Pharmacists are expected to be professionals each and every day when counseling patients or handling certain situations. By instilling the idea of professionalism into our minds at an early stage, we as student pharmacists can begin to develop the knowledge and attributes required to become a health care professional. Professionalism is not something that can be acquired in a short period of time. It must be developed over time through experience and practice in the field. I feel that Wingate is doing us a favor by drilling the idea of professionalism into our minds early on so that we have time to truly learn what it means to be a healthcare professional. Once we graduate from pharmacy school and begin practicing pharmacy, it is our duty to not only represent Wingate well as alumni, but also to represent the profession of pharmacy as a whole.
Eric Kinzer
Much has already been said on the subject so far and I tend to agree overall. However, I think professionalism is important for all people regardless of their profession. Even though we're now being taught in our critical thinking class to not make snap judgements, it's difficult to walk into a place a business and not immediately scan the employees to see who looks the most helpful. Usually, the employee that looks the most helpful is the one who is most looking and acting the part. This is true at a supermarket, auto shop, retail store etc. However, professionalism takes on a new meaning for me now. Unlike consumers buying groceries, getting an oil change, or buying clothing, our customers are trusting us with their health, and for many people that is arguably the most important thing to them. Therefore, professionalism needs to be of the upmost importance to me also.
~Chris Pavero
Professionalism is not just a way of acting; it is a way of life. We, soon to be medical professionals, are held to a higher standard of behavior. People within the community that we serve look to us as the standard bearers of society and look up to us as such. Professionalism is the maintaining of these standards at all time, not just when we are “on the clock.” By these standards I mean: willingness to help those that need it, doing so with pleasure rather than disdain for the neediness of others, but most importantly living a life that we and those around us can be proud of. That means different things to different people, but the overall message is the same. To be a professional is to be a good person who does his or her job to the fullest and holds their selves accountable even when others do not.
-Zach Robinson
Katelyn Palmer mentioned that she hadn't thought much about professionalism aside from dressing and acting appropriately and respectably. I would like to say that, yes, there is more to professionalism than that, but that is a great place to start and something you shouldn't forget once you start your career or even after you've been a pharmacist for sometime. It seems simple, but those aspects of professionalism are very important. While I realize that someone's clothes and appearance do not define a person, that is what patients, employers, and co-workers notice before anything else. I'm sure you've heard plenty about the importance of the dress code and reasoning behind it so I just want to say that I hope you remember it once you've graduated and have been working for awhile.
Another simple thought was "acting appropriately and respectably," but as a student and then as a pharmacist, you can get too comfortable in your position and sort of forget what that means and how important it is. Part of that is realizing that being a pharmacist means that YOU are committed to serving others. You have to have a professional relationship with patients, caregivers, other healthcare providers, and even your professors and preceptors. You have to treat them with respect and fairness even if and/or when you think that they could be doing a better job themselves sometimes.
The question "How can professionalism (or lack thereof) help or hurt a student pharmacist's career?" reminds me of the saying "you catch more flies with honey than vinegar," and by honey, I mean professionalism. People tend to remember who is professional and who isn't. For instance, if you have a problem arise with a patient (misfill or otherwise) they will be more likely to forgive you if you have always been professional with them and treated them with respect. As a pharmacist, I've also noticed that the grumpy (to use a nicer word) patients are easier to manage and can even become someone you like to see come in the door when they feel like you have been professional and have served them to the best of your abilities.
The same cheesy saying also works with other members of a healthcare team, your employer, professors, and preceptors. If you haven't heard already, pharmacy is a small small world. You never know when something you did will come back to haunt you or help you. You may end up wanting a job in a company, and it just so happens that one of your old preceptors or classmates works there now. If they know you as someone who is unreliable, dishonest, or otherwise unprofessional, it could negatively affect your future with the organization.
I'm not sure that I can add anything beyond what you all have said in defining professionalism, so instead I will share a story about the first "true" professional I ever worked with.
Brenda H., MBA, PMP "Make a Difference." That's the way she signed off all of her e-mails. Our first impressions were, "Who the heck does this lady think she is?!?!" I was working for BellSouth, and we had just been "merged" with AT&T. Brenda was our new Area Manager. We BellSouth folks were used to doing things our way. We were comfortable, getting the job done the same way we had been for ten years. It was a casual, laid-back, southern kind of way. So when this Brenda lady came along, with all of her fancy letters behind her name, and started to question our business as normal approach, we were offended.
Our previous managers were our friends. They always looked out for the people working in our center. We had monthly pot luck lunches, casual Fridays, could even wear shorts to work in the summer. Moral was high, but production was low. We did the majority of our work on paper even though many more efficient, electronic options were available. Our customers were not happy with the quality of our work either.
Mrs. H. came in and objectively observed what we were doing. She challenged our methods and procedures and asked a lot of questions. She conducted herself in a businesslike, straight-forward manner; not unfriendly, but she was clearly not our “BFF” either. I eventually was brought on to her team and reported directly to her. Brenda found each of our strengths and put us in positions where we would succeed. After only a year, we had gone entirely paperless, had improved production and accuracy by over thirty percent, and our customer feedback had vastly improved.
Eventually, Brenda moved on to another project, but in my short time working with her, she challenged me to improve, to do my best and to make a difference. Thanks to her, I was a changed person. After twelve years working in the same office, I finally had the courage to leave and go back to school to fulfill the best of my potential. Although I will be working in a completely different field, I will always remember my first experience working with a true professional, and I will carry those lessons with me forever. I only hope that I can make a difference in people’s lives, and inspire other future professionals the same way one day.
-Glenn
Professionalism is admitting you are wrong when you have made a mistake. Mistakes will happen. Everyone is human. It is hard to find the courage to page a physician and admit you were wrong. The first priority is patient safety. Nothing should jeopardize that.
Mary Mullin, PharmD.
Class of 2009
Clinical Pharmacist
Springfield, IL
Being in profession of pharmacy helps me to define what professionalism to me. It is not only being dressed up professionally but also having professional mindset. The biggest change of my mindset is the way to look professors. The professors in the pharmacy program are our mentors who will lead me to the best way to become a part of profession of pharmacy. I pay extra attention to them not only just to get information but also I respect them indeed.
Professionalism can easily help or hurt a student pharmacist’s career especially because we are still only students. Potential employers are everywhere and always on the look out for new recruits. If professionalism is just a façade that you put on for appearances in certain situations, the real you will come out at some point and you many not be aware that anyone is watching. Professionalism, as mentioned in class, is a lifestyle choice. It’s an adjustment that you must make in all aspects of your life in some way, whether it’s your wardrobe or simple changes in what behavior you display in public, ideas your voice or something as simple as photos you let be taken/roam the Internet.
We can all agree that some patients are harder to deal with than others, but that doesn’t give us the right as professionals to be rude or talk about them especially when they can hear. I try not to gossip or talk about other people but I realize it’s hard to do, so if you’re going to at least say whatever you’re going to say when the patient is not around.
Jessica Osteen
Professionalism can be defined as your beliefs, honesty, how well one adapts to situations, self-directed learning, and how one presents him or herself. It can also be defined as being responsible, respectful, supportive, gaining knowledge, and developing skills. My recent experience at school has made me realize the importance of social networking. How I present myself at school and other public settings is very important. Learning about professionalism and practicing good habits as a student is vital. When I start working as a pharmacist, I will already possess the required traits of a good pharmacist. Roshni Ramirez
Professionalism isn't as easy as just wearing a tie and shaving each day. It is an attitude. It is easy to just go through the motions and not think of the consequences of your actions. To me it is a simple approach to life. Do what is right all the time, or at least to the limit of your abilities. There is no grey areas. It is a very clear black and white issue. And that doesn't mean you are a robot. I love to joke as much as the next person, but there is a time and place. I also feel there is a fundamental issue of respect: to your co-workers, patients, and employees. This should be expected without exception.
Clete Fugate
Upon arriving to pharmacy school, I wasn't sure what was exactly meant by being professional. I often related it to being "mature" and to not joke around. However, although it may entail those two qualities, it means much more than simply that. After having numerous seminars about professionalism, the word that now comes to mind is "respect." Not only does professionalism involve how you dress, how you speak, how you carry yourself in public and in private, but also the respect you give to others.
Therefore, by respecting others around you, whether it’s in the workplace, at home, or out in public, plays a large role in a person’s professionalism. In the healthcare field, by respecting others, including physicians, patients, and your staff workers, you’ll be able to provide the best care and uphold the highest standards of healthcare. Overall, I feel that professionalism has become a large part of my life after starting the first semester of pharmacy school. Although it may be a fairly new term to me now, I do hope to develop my skills as a professional as I move forward in my career as a future pharmacist.
-Therese Nguyen
Upon arriving to pharmacy school, I wasn't sure what was exactly meant by being professional. I often related it to being "mature" and to not joke around. However, although it may entail those two qualities, it means much more than simply that. After having numerous seminars about professionalism, the word that now comes to mind is "respect." Not only does professionalism involve how you dress, how you speak, how you carry yourself in public and in private, but also the respect you give to others.
Therefore, by respecting others around you, whether it’s in the workplace, at home, or out in public, plays a large role in a person’s professionalism. In the healthcare field, by respecting others, including physicians, patients, and your staff workers, you’ll be able to provide the best care and uphold the highest standards of healthcare. Overall, I feel that professionalism has become a large part of my life after starting the first semester of pharmacy school. Although it may be a fairly new term to me now, I do hope to develop my skills as a professional as I move forward in my career as a future pharmacist.
-Therese Nguyen
Joining professional organizations can be very beneficial not only for a student Pharmacist’s professional career but for the student’s personal life as well. Professional organizations provide excellent networking opportunities, keep you informed about current issues and information, offer a platform for leadership opportunities, provide scholarships, etc. Professional organizations extend many opportunities to volunteer as well; sometimes volunteering in areas completely unrelated to the field of pharmacy. Habitat for Humanity was one example given in class. Organizations also provide time to meet and spend time with members of other pharmacy classes. Professional organizations are a great professional resource and also a great personal outlet.
Caleb Burns
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